Last Updated: July 23, 2026
we are committed to delivering high-quality research recommendation services with transparency and fairness, in compliance with the SEBI (Research Analysts) Regulations, 2014, and related guidelines, including the SEBI Circular dated February 17, 2025.
1. Eligibility for Refunds:
- Non-Delivery of Services: Full refund if we fail to deliver the agreed-upon service within the specified timeframe.
- Cooling-Off Period: Cancel within 3 working days from payment date, provided the research service has not been accessed or utilized.
- Premature Termination: Pro-rata refund for the unutilized full months if the subscription is terminated early.
- Technical Issues: Refund if persistent technical issues are not resolved within 3 working days.
- Regulatory Actions: Refund if SEBI registration is suspended or canceled.
- Double Payment/Overcharging: Immediate refund of overcharged amount.
- CeFCoM: Processed through the Centralized Fee Collection Mechanism in compliance with SEBI guidelines.
2. Non-Refundable Scenarios:
- Dissatisfaction with investment/trading performance.
- Accessed or utilized research services.
- Partial month usage.
- Expiry of the cooling-off period.
- Client breach of terms or force majeure.
- Educational Courses: Once a client enrolls in any Education Course or Training Program and is granted access to the course materials or platform, no refund shall be issued under any circumstances.
3. Refund Process:
Submit a request via email to compliance@headmasterstrading.com with your name, payment reference, and reason. Premature terminations require 10 working days notice. Reviews take 5 working days, and refunds are processed within 10 working days (or 30 days for CeFCoM) to the original payment method.